Privacy Policy

This Privacy Policy explains how UM Cars collects, uses, stores,
protects and shares personal information when you visit our website, contact us,
enquire about a vehicle, apply for finance, request a part-exchange valuation,
arrange a test drive, purchase a vehicle or use any other UM Cars service.

UM Cars is committed to handling personal information responsibly and in accordance
with applicable UK data-protection law. This Privacy Policy UM Cars
page explains your rights, how you can contact us and how you can raise a concern
about the way your information is handled.

Privacy Policy UM Cars personal data protection information — Privacy Policy UM Cars – how we handle and protect personal information.

Who We Are

For the purposes of UK data-protection law, the data controller is:

UM Cars
50 Warner Drive
Springwood Industrial Estate
Braintree
Essex
CM7 2YW

Telephone:
07418 355979

Email:
sales@umcars.co.uk

Legal business name: [CONFIRM / REPLACE LEGAL ENTITY NAME]
Company registration number: [CONFIRM / REPLACE IF APPLICABLE]
ICO registration number: [CONFIRM / REPLACE IF APPLICABLE]

In this Privacy Policy, “UM Cars”, “we”, “us” and “our” refer to
the business named above.

Personal Information We May Collect

We may collect personal information directly from you when you contact us, complete
an enquiry form, request a vehicle viewing, arrange a test drive, request finance,
submit a part-exchange enquiry, purchase a vehicle or communicate with us by phone,
WhatsApp, email, social media or in person.

The information we collect may include:

Your name
Your address and postcode
Your telephone number
Your email address
Your preferred contact method
Vehicle enquiry details
Vehicle registration numbers
Part-exchange information, including mileage, service history and condition details
Identification and proof-of-address documents where required
Payment and transaction details
Finance application information where you choose to apply for finance
Vehicle purchase, warranty, servicing or after-sales information
Communications and correspondence with UM Cars
Website usage, browser, device, IP address and cookie information

How We Collect Your Information

We may collect personal information through the following methods:

Contact forms on the UM Cars website
Telephone calls and WhatsApp messages
Email enquiries
Social media messages and advertising enquiries
Vehicle finance applications
Part-exchange valuation requests
Vehicle sales, purchases and warranty enquiries
Test-drive bookings and dealership visits
Cookies, analytics tools and website technology where consent is required
Third parties, including finance providers, where permitted by law

How We Use Your Personal Information

UM Cars uses personal information only where we have a valid reason to do so.
We may use your information for the following purposes:

To respond to vehicle enquiries and provide customer support
To arrange vehicle viewings, appointments and test drives
To process vehicle purchases, deposits, collections and delivery arrangements
To assess and discuss part-exchange enquiries
To support vehicle finance applications where you request this service
To administer warranty, after-sales and customer-care matters
To verify identity and help prevent fraud
To maintain accounting, tax, legal and regulatory records
To improve our website, stock presentation and customer experience
To send marketing communications where you have consented or where permitted by law
To protect the security of our website, systems, premises and customers

Our Lawful Bases for Using Your Information

Under UK data-protection law, we must have a lawful basis before using personal
information. Depending on the reason we are processing your data, UM Cars may rely
on one or more of the following lawful bases:

Purpose	Personal Information Used	Lawful Basis
Responding to enquiries and arranging viewings	Name, contact information, vehicle enquiry details	Legitimate interests and steps taken at your request before entering a contract
Completing a vehicle purchase, delivery or collection	Name, address, payment, vehicle and transaction information	Performance of a contract and legal obligations
Part-exchange valuation and vehicle inspection	Vehicle registration, mileage, condition and ownership information	Legitimate interests and steps taken at your request before entering a contract
Finance application support	Name, contact information and finance-related information	Steps taken at your request before entering a contract, legal obligations and explicit consent where required
Warranty and after-sales support	Vehicle purchase information, contact information and warranty details	Performance of a contract and legitimate interests
Legal, tax, accounting and fraud-prevention requirements	Transaction, identity and payment information	Legal obligation and legitimate interests
Marketing communications	Name, email address, telephone number and marketing preferences	Consent or legitimate interests where permitted by law
Website analytics and optional advertising cookies	Cookie, device, browser and website-usage information	Consent

Finance Applications

If you ask UM Cars to assist with a vehicle finance application, we may collect
information needed to introduce you to an appropriate finance provider or broker.
This may include identity, address, employment, income, expenditure and credit-related
information, depending on the application process.

Finance applications are subject to status, affordability checks, lender criteria
and approval. UM Cars may share relevant information with finance providers, finance
brokers, credit-reference agencies, fraud-prevention agencies and other parties
involved in the application process where necessary and permitted by law.

Finance providers or brokers used: [CONFIRM / REPLACE WITH ACTUAL PROVIDERS]
Credit-reference agencies used: [CONFIRM / REPLACE IF APPLICABLE]

Part Exchange and Vehicle Information

If you request a part-exchange valuation, we may use the details you provide to
assess your vehicle. This may include your registration number, mileage, service
history, MOT information, condition details, photographs and information relating
to any outstanding finance.

We may carry out vehicle-history, ownership, finance, MOT, registration or valuation
checks using relevant service providers where necessary to assess the part exchange,
prevent fraud or complete a transaction.

Marketing Communications

UM Cars may send you information about vehicles, offers, services or events where
you have agreed to receive marketing communications or where we are otherwise
permitted to contact you under applicable law.

You can opt out of marketing at any time by clicking the unsubscribe link in an
email, replying with an opt-out request, contacting us by email at
sales@umcars.co.uk, or calling
07418 355979.

Opting out of marketing will not stop us from contacting you about an existing
enquiry, vehicle purchase, warranty, finance application, legal matter or other
service-related issue.

Who We May Share Your Information With

We may share personal information only where necessary, lawful and proportionate.
Depending on the service you request, recipients may include:

Finance providers and finance brokers
Credit-reference and fraud-prevention agencies
Warranty providers and breakdown-cover providers
Vehicle delivery, recovery, logistics or transport providers
Payment providers and banks
Website-hosting, email, CRM, form, analytics and technical-support providers
Professional advisers, including accountants, insurers and legal advisers
Government bodies, regulators, law-enforcement agencies or courts where required
Any buyer or successor organisation if UM Cars is sold, restructured or transferred

Key service providers used by UM Cars:
[CONFIRM / REPLACE WITH ACTUAL HOSTING, CRM, ANALYTICS, FINANCE, WARRANTY,
PAYMENT AND DELIVERY PROVIDERS].

International Data Transfers

Some of our service providers may process information outside the United Kingdom.
Where this happens, UM Cars will take steps required by applicable law to protect
personal information, which may include using adequacy regulations, the UK
International Data Transfer Agreement, approved contractual clauses or other
lawful safeguards.

Countries where data may be transferred:
[CONFIRM / REPLACE WITH ACTUAL COUNTRIES OR REMOVE THIS LINE IF NOT APPLICABLE].

How Long We Keep Your Information

UM Cars keeps personal information only for as long as reasonably necessary for
the purpose for which it was collected, including legal, accounting, tax,
warranty, fraud-prevention and regulatory requirements.

Type of Information	Typical Retention Period
General enquiries and contact-form submissions	[CONFIRM / REPLACE, for example 12–24 months]
Vehicle sales, invoices and transaction records	[CONFIRM / REPLACE based on accounting and legal obligations]
Finance application records	[CONFIRM / REPLACE based on provider and regulatory requirements]
Warranty and after-sales records	[CONFIRM / REPLACE based on warranty and legal requirements]
Marketing preferences and consent records	[CONFIRM / REPLACE, or until consent is withdrawn]
CCTV or security records, if used	[CONFIRM / REPLACE OR REMOVE IF NOT APPLICABLE]

We may retain information for longer where necessary to establish, exercise or
defend legal claims, resolve disputes, investigate fraud, meet regulatory duties
or comply with a legal obligation.

How We Protect Your Information

UM Cars uses reasonable technical and organisational measures to protect personal
information from accidental loss, unauthorised access, misuse, alteration,
disclosure or destruction.

These measures may include access controls, secure passwords, restricted access to
customer records, staff training, secure systems, data minimisation and review of
our service providers. However, no online system can be guaranteed to be completely
secure, and you should take care when sending sensitive information electronically.

Your Data Protection Rights

Depending on the circumstances, you may have the following rights in relation to
your personal information:

The right to be informed about how your personal information is used
The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to processing based on legitimate interests
The right to withdraw consent where processing is based on consent
The right to request data portability in certain circumstances
The right not to be subject to certain solely automated decisions, where applicable

To exercise any of your rights, contact UM Cars using the details below. We may need
to confirm your identity before responding to a request. We will respond within the
timescales required by applicable law.

How to Contact Us About Your Information

If you have a question about this Privacy Policy, wish to update
your details, request access to your information or exercise any of your privacy
rights, contact us using the details below:

Email:
sales@umcars.co.uk

Telephone:
07418 355979

Post:
UM Cars, 50 Warner Drive, Springwood Industrial Estate, Braintree, Essex, CM7 2YW

How to Make a Complaint

We would appreciate the opportunity to resolve any privacy concern directly.
However, you also have the right to complain to the Information Commissioner’s
Office if you believe your information has been handled improperly.

You can find out more or make a complaint through the

Information Commissioner’s Office complaint service
.

Cookies and Website Tracking

The UM Cars website may use cookies and similar technologies to operate the site,
remember preferences, improve performance, understand how visitors use the website
and support advertising where consent is provided.

For further information about cookies, how we use them and how you can manage your
choices, please read our Cookie Policy.

Links to Other Websites

The UM Cars website may include links to third-party websites, including finance
providers, vehicle-information services, mapping services, social-media platforms
and other external resources. This Privacy Policy UM Cars page
does not apply to external websites. We recommend reviewing the privacy policy of
each third party before providing personal information.

Changes to This Privacy Policy

UM Cars may update this Privacy Policy from time to time to reflect
changes in our services, legal obligations, technology, business processes or the
way we handle personal information.

Any updated version will be published on this page. We recommend reviewing this
Privacy Policy periodically to ensure you understand how your information is used.

Last Updated: 5 July 2026